In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack’s Support Stack...
In this Heavybit Speaker Series Presentation, Ali Rayl talks about building Slack’s Support Stack particularly after the company’s exponential growth spikes. Ali Rayl is the Director of Quality and Support at Slack where she’s built the team to manage more than 5,000 corporate clients including Stripe, Rdio, Medium, Airbnb, Expedia and Buzzfeed. In the past she was the Director of QA at Songbird — an open-source cross platform music player built on Mozilla’s XULRunner and GStreamer.
Full Video available Here: http://www.heavybit.com/library/developer-operations/video/2014-09-16-ali-rayl