“I'm staggered whenever a Director- level or higher executive claims they have 3, 5, 7, or 27 ‘priorities.’ Because, at that level, your entire career is defined by the unbelievably great ideas that you reject.” Merlin Mann
What are the biggest roadblocks you experience when working across business units or functional groups?
What are the biggest roadblocks you experience when working across business units or functional groups? Conflicting priorities 29% No shared outcome 24% Lack of trust 12% Lack of defined roles 10% Tension between trade-offs 10% Undefined success metrics 9% Lack of work definition 4% Escalating unresolved decisions 4%
Pro Tax Vision: Bring the power of time and money to accountants and their clients - so they may prosper
THE WORLD Ronnie Battista PURPOSE USA 2016 UX Strategist = SOCIETY Rock Star DESIGN AS A Jim Kalbach Shared Value / social benefit / “what is a market?” SOCIETAL CHANGE MARKETS STRATEGIC AGENT UX THOUGHT INDUSTRIES LEADERSHIP AT ALL COMPETITORS ALTITUDES MY ORGANIZATION Leah Buley False distinctions Ben Judy COMPANY between CX & UX Calvin driven by org Mission-Based UX Strategy retrospective Robertson DESIGN PRACTICE MY DESIGN PRACTICE assumptions UX org structure & Matt Wakeman process at Federal & Jon Ashley Reserve KC SERVICE EXPERIENCES Omnichannel decision frameworks PRODUCT PLATFORMS Ha Phan PRODUCT Running experiments DESIGNING PRODUCT at GoPro Shikha Desai Beverly May Design Jams / UX Awards EXPERIENCES hackathons / garage project methods USER INTERFACE