@timothyloo #UXSTRAT Why should we be interested in organisational culture?
@timothyloo #UXSTRAT I asked 100 UK UX leaders what are the top 3 things that stops our advice happening in business
BUSINESS THE PROJECT UX ADVISOR Inertia and resistance to change Driven by Lack of technology consultant Culture, Lack of and constraints skills & senior-level experience client sponsor politics & for UX Low organisational Lack of stakeholder Ine"ective silos Client lack of commitment engagement vision, strategy communication and to UX in UX business case & persuasion Client doesn't measure or understand Client doesn't Lack of Lack of time understand budget the value of UX UX processes Consultant & agency attitudes Lack of resources Source: Making UX Happen survey of top 3 barriers (100 respondents)
@timothyloo #UXSTRAT Culture is a primary enabler/barrier to creating & delivering great experience
@timothyloo #UXSTRAT Service excellence = design x culture
Source: Uncommon Service, Frei & Morriss
@timothyloo #UXSTRAT Culture eats strategy for lunch
@timothyloo #UXSTRAT Thinking about big company culture