SURABHI NEGI Phone: +91-9916438754 Email: firstname.lastname@example.org 6+ years of experience in Program & PLM Management Summary Confident decision maker and effective problem solver, able to work independently or an integral part of team effort. Product Operation: Operational excellence in Product management Agile framework, good coordination skills between different business domains. Service delivery: Competent to delivering services in accordance with agreed service level agreements. Solution Concept: Unique competency in translating business/organization process into product process/solutions. Continuous Improvement: Capable to recognize opportunities for enhancement and continuous improvement Advanced communication skills across all organization: communication, presentations, web content. Management: Ability to engage with a variety of stakeholders and colleagues at all levels Responsible for Account Management, delivery management, customer management and resource management, Project Budgeting & Monitoring for a number projects. EDUCATIONAL CREDENTIALS MBA from Amity Business School, Noida 2007 M.Sc in Information Technology from Punjab Technical University 2003 B.Sc from CCS University, Meerut
2001 CAREER FEATURE Jan’15 – Till Date: Working in TechMahindra, Bangalore Job Profile: -
o Working as a Single Point of Contact for the Service Delivery Domain in CDO line of Business of CISCO from Tech Mahindra. o Working with key stakeholders in various business groups. o Responsible for Client Relationship Management, Stakeholder management, Project Budgeting & Monitoring o Responsible for Planning & Estimation of new features and maintenance of existing features ,Resource Management, Risk & Issue Tracking & Management, Customer Acceptance, end-to-end delivery with effective resource utilization, commercial sign off on Project including Work order, Pricing, Scope of Project, and Delivery dates. o Initiate process improvements, cycle time reductions, cost reductions and other activities aimed at reducing/eliminating non-value-added activities in the process. o Provide Process Consultancy & Monitor Process Compliance o Responsible for implementing innovation, quality and productivity and a culture of continuous improvement within the organization o Responsible for building the Business case for the Revenue enablement projects. o Completely responsible to led Tech Mahindra for Gold Partnership with Cisco. Jun ’11 – Dec’14: Working in Cisco Bangalore, India (www.cisco.com), Bangalore Product Management Operations: o Responsible for the implementation and adherence to products policies, process and methodologies that support the operational efficiency o Implemented PAC (Agile Product development process) for Cisco/NDS product management team o Manages the progress tracking for all the projects corresponds to Evo product o Initiate and define the programs/processes with senior level leaders to assess current processes, metrics, and project requirements to identify opportunities/risks and link to organization and company goals and strategies. o Define Product portfolio management between Product Management and Product Owner/Engineering team for single integrated view in Rally (SAFe). o Manage Product backlog grooming and maintains product user stories prioritization in Rally. o Provide Analytical Support to Management, prepare and present monthly/quarterly product management and operations review reports for leadership. o Analyzes Data and responsible for highlighting gaps, recommends solutions and drives and influences decisions o Responsible for Operational Reporting to senior management/ stakeholders at Process level o Enhance and develop customized reports to support program/project team presentation requirements o Maintains product dashboard for management and operational review.
o Function as Operational Excellence Liaison with product, engineering, marketing, sales and support teams for all the major improvement projects o Workflow:
Delivered gap analysis based on As-Is process analysis and To-Be process design
Introduce product process model for new product idea/plan Workflow model for PAC community
Responsible for product life cycle management (PLM) in Agile way of working.
Responsible for documentation process workflow, roadmap formation workflow and roadmap communication workflow.
Coordinate and work with other team members across the world in improving the product value chain o Roadmap:
Manage product Roadmap, Collaborate with different project teams, Communicate changes regularly, Maintain Roadmap versioning, Maintain Roadmap backlog list, Collecting Project Plans that correspond to Roadmap features and inform product team about any changes or updates in the dates, managing product resource across different component teams.
Responsible for secondary research and competitive analysis for MRD’s Other Experiences: Dec ’10 – May’11: Worked as a Technical Recruiter in NDS Services Pay-TV Technologies Pvt. Ltd. Bangalore, India (www.nds.com) , Bangalore March ’10 – Dec’10: Worked as a HR Executive in Genesis, Bangalore Sep’ 03 – June’ 04: Worked as Network Engineer with 4C Plus internet company, New Delhi. DATE OF BIRTH: July, 19th 1980 Surabhi Negi