SANDEEP BHARDWAJ Mobile: +918802797075 E-Mail:firstname.lastname@example.org JOB OBJECTIVE Improve my skills and knowledge in challenging environment with an organization of high repute preferably in Delhi/NCR. PROFILE SUMMARY PGDM in Finance and marketing with 3 years plus of experience in Project management, Operations, Customer handling, and Business Development. Presently associated with Lenskart as Executive- Operations (Process Excellence). Experience in making Project Plans, implementation, control including customer facilitation, and estimation of costing. Sound knowledge of Data mining and analysis of the same for organizational excellence. Proficient in handling allocation of resources and conducting routine inspection to ensure quality of work. Expertise in maintaining relationships with clients, collaborating with them for achieving their strategic objectives by effectuating management controls and effectively handling processes to facilitate the required change. Excellent interpersonal and organizational skills with proven abilities in team management and customer handling. EMPLOYMENT DETAILS Since June’15 with Lenskart, Executive- Operations Lenskart is an Indian eyewear online portal founded by Peyush Bansal along with Amit Chaudhary and Sumeet Kapahi in November 2010. The product range contains prescription eyeglasses, sunglasses and contact lenses. Lenskart has self owned and franchisee stores in various cities and towns of India. Key Result Areas: Handling first layer of communication between the stores and the company. Taking care of the JIT, Warehouse, Fitting, Dispatch, and delivery part of the order. Handling queries related to stores and escalations. Responsible for quality work by the stores. Responsible for monitoring store operations and reporting to the management. Guiding and leading the store to follow the company’s policies and process. Order management and backend team management. Monitor and measure the key metrics of the resources and the team. Work with various teams and take the full ownership of the work.
PREVIOUS EXPERIENCE Aug’14-June’15 (Freelancer) with Beyond Education, Gurgaon as Senior Executive- Business Development & Project management Beyond Education is a learning and development organization operating across New Delhi and other parts of NCR with their core competency in providing educational training to corporate, government and individuals. Beyond Education also works toward skill development initiatives under different government schemes by NSDC, MoRD, MWCD, MHRD etc. Key Result Areas: Pre-sales research for understanding the client requirements. Drafting the plans and proposal to suit the client needs. Business Development – Acquiring new projects. Responsible for high quality project deliverables. Responsible for internal project monitoring and reporting to project client. Coordination with partners and ensuring interest for the project. Single point of Contact for project management activities with project client which includes Time Sheet, Commercials, Contracting, Reports, Reviews and Presentations. Guide and lead the project team by making strategic advices for implementation. Prepare work charts for project team and review the performance of project team. Develop and implement risk mitigation strategy. Highlights: Designed the SOPs for Project management. Handled many teams involved in project. Prepared the project plans for different government projects and under different schemes. Successfully implementation many of the projects. Feb’13-Aug’15 with Aptara, Delhi as Project Coordinator Aptara creates content. Aptara design, capture, convert, and enrich it. It provides business solutions to support entire content operation. It works in different industries Banking finance and insurance, IT, Legal, and Publishing. Aptara also handles all types of U.S. Securities and Exchange Commission (SEC) mandated filings. Key Result Areas: Managing the complete life cycle of the project starting from receiving the projects, sending them in a workable format to the composition team, monitoring the execution and ensuring that the end product is delivered in a timely manner with highest quality. Interacting with the Clients on a continuous basis regarding the specifications of the projects, handling their queries, keeping them updated about the status of the current projects through live chats, e-mails and phones. Planning jobs according to their due times and complexities, ensure systematic distribution of work amongst the teams, following up on the progress of the projects, and ensure overall co-ordination of the work between various teams and departments. Resource and capacity planning and, Utilization based on required functional units for production. Feasibility checks providing estimates with suggestions for projects in pipeline. Analyzing the new projects received, understanding the client requirements. Dealing with the client to discuss on the schedule, queries and issues related to the project. Tracking of the project and sending Status reports. Also, holding status calls with U.S clients.
To deliver final goods to client with quality, on scheduled time, and within the budget.
Highlights: Received Best performer award in the team. Worked as a team leader in crucial moments. Received many appreciation mails from clients. Trained both new and existing personnel in company. IT SKILLS Well versed with MS Office (Excel , Word &PowerPoint)and Internet Applications EDUCATION 2013 PGDM (Finance &Marketing), Institute of Management Studies, Noida with 78% 2010 BBA from RDVV University, Jabalpur with 67% 2007 12th from S.H.S.School (Gevra), Korba, Chhatisgarh Board with 69% 2005 10th from S.H.S.School (Gevra), Korba, Chhatisgarh Board with 73% PERSONAL DETAILS Date of Birth: 9thJuly, 1989 Languages Known: English and Hindi Permanent Address: MD/457, Dipka Colony, District-Korba, Chhatisgarh-495452, Chhatisgarh Current Address: A 237/B Chhatarpur Enclave, Chhatarpur, New Delhi-74