Feb’ 16 – present Operation Controller at Bigbaket.com
Order Management for Kirana Format ( B2B ) Quality Check of the products. Picking of the ordered products. Route mapping. Van & Delivery boy Assignments. Responsibilities Segregation of orders as per the Van. Maintaining the SLA as per the slots 0%. Maintaining the order fulfillment rate to 99.5%. Customer retention. Cost & sales analysis.
July’15 – Jan'16 Associate at Wipro ( BPO )
Responsibilities Technical support of HP process.
May’14 – July'15 Assistant Manager Operation at Fairfest Media LTD.
Preparation of Entire Product Data of Metro Cash and Carry to be uploaded in the website. Following up with the tech team for all technical credential in the control panel to fulfill the ecommerce operation. Building up the website with co-ordination with the IT partner Martjack.com Data Management Category Management Vendor Management Customer Dealing Handling of petty cash. Responsibilities Order Management Quality Check of the products. Procurement as per the received order in JIT format. Route mapping. Segregation of orders as per the Van. Maintaining the SLA as per the slots 0%. Maintaining the order fulfillment rate to 99.5%. Customer retention. Cost & sales analysis.
Assistant Manager Vendor Relations at infibeam.com May’12- May’14 Adding suppliers/vendors/distributors/retailers that provide best pricing and availability. Negotiate best return terms, margins, profitability and supply terms and enhance it year to year. Trouble shoot the issue that the vendor might be facing during the business dealing. Looking for the promotional opportunities with vendors and implement it with the merchandising team.
Looking for competitive edge, new business opportunities coming up in market and business intelligence. Be infibeam’s representative in the vendor’s community and appraise vendor development in the business time to time. Support merchandising and catalog team where vendor involvement is needed. Carry out the procurement process and trouble shoot the issues of procurement to the vendor. Responsibilities Support Accounts team where vendor co-ordination is required. Working as a customer excellence to reduce cancellation of orders and maintain the cancellation to zero. Trouble shoot the cancellation issue to the vendor. Present reports on a regular basis to team and personal performance, issues and achievements and share it with management. Analyze category performance with regards to vendor and take corrective measures. Sourcing and buying of product from the vendors as per the requirement.
Sep’10 –May’12 Procurement Executive at flipkart.com
Preparing purchase schedules for timely procurement of materials Placing the orders to the supplier on daily basis Purchasing the product as per the order and looking after the proper supply of the product from the supplier at the fixed allotted time Coordinating vendor development and executing PO on ERP system Streamlining the system and procedures, establishing effective inventory control - slow, non-moving & obsolete material, for ensuring ready availability of materials to meet the Responsibilities construction targets Handling material accounting under subcontracting process is being monitored with ERP System Managing SLA’s (Service Level Agreements) between the customer and the company Looking after the inventory stock and the Merchandising procurement Monitoring the team of three people in the Inventory procurement Handling the supply chain of inter warehouse stock transfer Preparing the MIS reports on the Purchase order status of the inventory procurement
CCE in Direxions Marketing solution Pvt. Ltd May’10 – August’10 Responsibilities Renewal calling for the existing subscribers for Ananda Bazaar Patrika and The Telegraph
Office Incharge at Mech Electro System Oct’08 – Feb’10 Looking after the administrative activities Prepare Proforma Invoices, Quotation for supply Responsibilities Maintaining official documents Interacting with the official vendors payment of the vendor
Feb’10 – Jun’11 Operating Windows XP, Ubuntu(Linux), Windows 10, 8.1,8,7 System Worked with MS-Office (XP/Access), Open Office (Linux), Open taps ERP+CRM Languages “C”
Feb’10 – Jun’11 Leading a 4 member team to pursue the inventory procurement and the inter warehouse stock transfer in Flipkart.com Accomplishment Leading a Team of 3 people, 2 reporting to me and 10 off-role delivery boys in operations of cost-club.com
EDUCATION Post Graduate in 2015 Operation Sikkim Manipal University Distance Learning
Management B.SC- 2008 Calcutta University STATISTICS (H) Class XII 2005 St. John’s Diocesan Girls H.S School Class X 2003 St. John’s Diocesan Girls H.S School
Avocations, Music, Swimming, Badminton Interests
Total Experience: 6 Years 9 months Current Designation: Operation Controller Highest Degree: [PG Diploma] Current Company: www.bigbasket.com Phone: 9874377830, 91-33-23344890 Current Location: Kolkata Email: firstname.lastname@example.org Preferred Location: Delhi, Gurgaon, Kolkata, Bangalore, Permanent Address: E7/16,purbasha Pune housing estate,kolkata-54 Functional Area: Fashion / Garments / audit Hometown/City: Kolkata Role: Senior Executive or Assistant Managerial role Pin Code:700054 Industry: Retail/Ecommerce/Supply chain Marital Status: Married
Date of Birth: July 11, 1987 Gender: Female Functional Areas:, Inventory handling, manpower handling, procurement, customer relations, Category Management, MIS.