PAVAN NAGIDI Email: firstname.lastname@example.org Phone: 91-9494088320 Professional Summary Have 4+ years of experience in Administration, Development and Upgrade of BMC Action Request System and BMC ITSM applications. Possess good analytical, programming and communication skil s. Have hands-on experience in customization/implementation of applications in ARS, ITSM, SRM, SLM and ServiceNow. Professional Experience Company Name Joining Date Relieving Date ManagIT 28-11-2011 31-03-2014 Cyient 01-04-2014 Til date Academic Qualification Qualification University Year of Passing Percentage B.Tech(CSE) QIS College of Engineering & 2011 71 Technology affiliated to JNTU Kakinada Intermediate (M.P.C) Viveka junior college, Tenali 2007 89 SSC Gemini English Medium School, 2005 79 Vuyyuru Skill Set Technical Products Remedy AR System (v7.6 and v8.0), ITSM Application (v7.6 and v8.0, SRM, SLM and ServiceNow. Language C and Java Database Oracle(PL/SQL) Operating System Linux, Windows Web Technology HTML Reporting Tool Business Objects XI (Crystal Report Server) Training & Certifications Course Company Service Now System Administrator ServiceNow ITIL V3 Foundation Pink Elephant
Technical Expertise Proficient on al the modules of ITSM suite (Incident Management, Change Management, problem Management). Worked on Notification Engine by creating custom notification tag and sending notification. Creating SRD’s using Standard process as wel as Advanced Interface Form. Worked on many enhancements for Change, Incident, Work order, Problem and SRM modules. Good working experience in creating web services as per business requirement. Good working experience in instal ation and upgrade of ARS and ITSM suit. Good working experience in configuring Mid-Tier. Proficient knowledge to use the Data Management Tool to update the values in bulk. Good at debugging the issues that addresses the team. Proficient knowledge in administrate of Service-Now applications, modules, email notifications, forms, reports, roles, groups, Access Controls, Workflow, Homepage Administration, User Administration, Update sets, Field Administration and Service Catalogs. Good knowledge customization of different modules within Service-Now, Implementing Workflows Service Requests and Change management, Importing data using Transform Maps, Business Rules, UI actions and UI Scripts. Basic knowledge on BMC Atrium Orchestrator. Basic knowledge on BMC Analytics. Projects Project #1 Title Migration from Agiloft to ServiceNow Environment ServiceNow Fuji Role ServiceNow developer Client Cyient Ltd Description Migrate User, Group and Companies from Agiloft to ServiceNow using import sets. Developing client scripts, business rule, UI policies, UI actions and catalog client scripts as per business requirement. Developing record producer to create incidents as per business requirement. Creating and scheduling reports as per customer needs. Creating workflow as per business requirement.
Project #2 Title Upgrading Vonage – BMC Remedy ARS, ITSM, CMDB, SRM and SLM to 8.1.02 Environment BMC Remedy AR System 7.6.04, ITSM,CMDB,SRM 7.6.03, Oracle 11g and Red Hat Linux Role Remedy Administrator and team member. Client Vonage, US Description Setup the replica of production environment. Upgrading ARS to 8.1.02 from 7.6.04. Upgrading Atrium Core CMDB, ITSM Suite, SRM and SLM to 8.1.02 from 7.6.03. Participating in Application Functional Testing. Performing Delta Data Migration of data from production server to new upgraded server (v8102). Handling user requests, supporting/handling post go-live issues, administration and server performance issues. Project #3 Title TATA-Vonage Integration Environment BMC Remedy AR System 7.6.04, BMC ITSM, Oracle 11g and Red Hat Linux Role Remedy Developer Client Vonage, US Description Integrating Vonage Remedy with TATA Remedy. Designing workflow and creating web services to initiate ticket creation at TATA end and updating incident records at Vonage end. Update incident information whenever update request comes from TATA. Ability to update work info and status of an incident. Project #4 Title Vonage – BMC Remedy ARS Upgrade to 7.6.04 Environment BMC Remedy AR System 7.6.03, Oracle 11g and Red Hat Linux Role Remedy Administrator and team member Client Vonage, US Description Participating in the client meeting and gathering information. Instal ing and configuring ARS 7.6.03, ITSM, SRM and SLM of 7.6.03. Active participation in upgrading ARS 7.6.03 to 7.6.04. Handling the post instal ation issues.
Project #5 Title Integration of Vonage Remedy with Netcool. Environment BMC Remedy AR System 7.6.03, BMC ITSM, Oracle 11g and Red Hat Linux. Role Remedy Developer Client Vonage, US Description Integrating Remedy with Netcool using Atrium Orchestrator as an interface between both the products to create Incidents. Developing workflow in Remedy to create an Incident whenever a record is created in the staging form. Updating the Staging record with incident information. Sending notifications to AO using Alert mechanism. Updating Incident whenever staging record is updated and checking necessary validations as and when necessary. Project #6 Title IT Service Management -Application Management Services Environment BMC Remedy AR System 7.6.03, BMC Atrium CMDB, BMC ITSM, Oracle 11g and Red Hat Linux Role Remedy Developer Client Vonage, US Description I am part of a team where we need to handle any enhancements or issues that address the team. Created many SRM’s as per the customer requirement using both Standard and advanced process as per the feasibility. Customize change application as per customer requirement. Develop custom notification tags and notify user as per business need. Adding Roles to the people account using Data Management Client. Creating CRQ’s from P1and P2 Incidents by providing the necessary information and without using the Relations ship tab. Worked in the DB level to update values in the Incidents, Changes, Work orders, and Problem tickets. Creating objects in Universe (BO). Creating and scheduling reports in Analytics (BO). Project #7 Title IT Service Management -Application Management Services Environment BMC Remedy AR System 7.6.03, BMC ITSM, BMC AO, MS SQL Server, Windows 2008 Role Remedy Administrator Client SunGard Information Systems, US
Description Creating and managing User accounts and support groups for the requests that we receive from the customers. Updating Support Groups for the requests that come from the customers. Creating Operational categorizations, Product Categorization and Business Services as per request from the customer. Personal Traits Good Communication skil s, Positive attitude, Enthusiasm, Self-confidence. Easily adaptable to new environment. Quick and autodidact. Enthusiastic in sharing knowledge. Personal Details Address N.Pavan, Salempalem, Koduru (md), Krishna (dt), Andhra Pradesh, 521121. Date of Birth 2nd June, 1990 Phone +91-9494088320 Marital Status Single Gender Male Nationality Indian