# Old & New No: 30, Appa Samy Street, Seven Wells, Chennai – 600 001. Mobile: - +91 9940187155. Email: - firstname.lastname@example.org Naresh.KC Experienced IT professional with 4.5 years experience in IT support, planning, designing and implementing state of the art information technology solutions facilitating corporate growth. Strong technical support background includes troubleshooting and repair of Firewalls, Networks, hardware and software. Special expertise in Exchange Infrastructure support and Windows-based network Servers. Profile on Skill Sets Technical Experienced in the detailed configuration, automation and deployment of Microsoft Windows based enterprise systems, Enterprises Messaging systems, Antivirus, Anti spam servers and Firewall devices. Platform : Windows 2003 /2008 /2012S Microsoft Technologies : Active Directory , ™ DNS, DHCP, Distributed File Systems, Group Policy, NLB and Microsoft Cluster Service (MSCS) Messaging Technologies : MS Exchange 2003 / 2007 / 2010 Messaging Clients : Outlook 2003 / 2007 /2010, Outlook Express Monitoring Solutions : Microsoft SCOM 2007 & Tivoli Manager Virtualization : VMware Server / Work Station /Hyper V Mobility Products : Good for Enterprise & Native Active Sync Antivirus Product : McAfee EPO (4.5), Group Shield (7) Enterprise edition & SMSMSE Back utility : Tivoli storage manager and NT Backup Professional Experience Total Experience in years: 4.5+ Years Company Name Roles Years of Experience HCL Comnet Ltd. Messaging System Engineer Oct 2013 To Till date PC SOLUTIONS Pvt. Ltd System Administrator Mar 2011 To Sep 2013 Current and Last two employments History Employment Company HCL COMNET Ltd Job Title Systems Engineer (Messaging) Mar 2015 to Till Date Client HCL Technologies (In House) Position Summary Page 1 of 4
The Messaging Engineer serves in the analysis, design, implementation and support on the Microsoft Exchange server 2007/2010/2013 & Mobility Technologies and L2 Engineer part of Exchange 2010 to Exchange 2013 migration activities scheduled on 1Q of 2016.
Supporting In house Microsoft Exchange servers & Mobility L1 Support, this includes troubleshooting of Exchange Server 2010 Issues, mailbox recovery, server auditing for and supporting 150K Mailboxes.
To respond to all RqC & BMC tickets, proactively resolving the issues based on the severity and impact of issues escalated.
Execute operational tasks required to support Ford Exchange service in a 24x7 environment.
Migrated and thoroughly documented the procedures to migrate from various environments to the latest version of Exchange 2010 and Windows 2008 R2.
Experience in managing and troubleshooting in OWA, Outlook/Calendar issues, Mail flow & Exchange Client issue in 2010.
Administration Mailbox creating\deletion\modifying mailboxes in 2010.
Experience in DAG monitoring, and Database maintains in exchange 2010.
Maintains in mailbox database and log files motoring in exchange server 2010.
Hands of experience in creating the OU, security groups, Distribution list creation and enabling the mailbox in Exchange 2010.
Troubleshooting with Stores dismount and maintaining the disk space in exchange 2010
Troubleshooting DAG Replication and monitoring the health status.
Monitoring the mailbox count active and disable status.
Troubleshooting with calendars, OWA and email queue.
Restoring mailbox data by using recovery storage group.
Monitoring all the servers’ performance and preparing the reports.
Messaging tracking, queue viewer and monitoring the mailbox status in exchange 2010.
Enterprise vault Archiving with trouble shooting.
Supporting GOOD Servers & Native Active Sync Clients Job Title System Engineer (Windows Server DC in Chennai) From Sep 2013 to Feb 2015 Client Ford Technology Services India
Major Roles and Responsibilities: Providing End to End Support for Messaging Clients ( Outlook 2010/2013, GOOD & Touch Down Mobility Clients) Network & resource monitoring with Tivoli Enterprise Solutions for Data center in Chennai. Page 2
Installed & maintaining Trend Micro & Symantec Antivirus Products in the Windows Servers. Configuration of outlook, web access and Microsoft outlook. Creating users objects in AD server via client tool Managing & maintaining Domain Controller, File/Print servers & Application servers Perform regular maintenance of servers by installing approved patches after getting prior change approval Monitoring server performance and health checkup daily Generating reports on Server Utilization, Disk Quota and User Management / Access control Responsible to provide user rights and permission, activate / deactivate accounts, file/folder permission and configuring security templates as per the policy requirements. Configure Users, Set Rights to files, directories and network based printers. Generating server checklist and submit a report to the clients on daily and weekly basics. Job Title System Administrator (Windows Server DC in Chennai) From Mar 2011 to Sep 2013 Employing Company PC SOLUTIONS Pvt. Ltd, Chennai, India Clients CGI (Logica Pvt. Ltd) & E.I.DuPont India Pvt. Ltd. Position Summary Implementation & configuration of Server class operating system (Windows 2000/2003) and HP server & storage installation & configuration, Cisco router, switch, firewall, VMware ESX, VCMS, VCB implementation & configuration and others mentioned below: Exchange Server 2007 & 2010 Installation and Migration from Lotus Notes. Maintaining and troubleshooting ADS, DNS, DHCP and IIS. Installed & maintaining Office Scan network edition & Client Antivirus software Experience with Active Directory administration familiarity with effects and common configurations of User Account, Security Groups, and OUs. Exchange mailbox movement and troubleshooting with exchange server 2003/2010 Experienced in installing troubleshooting of Server’s 2003/2008 and Exchange 2003/2007 Experienced in end user accounts, permissions, and access rights. Experienced in backup and restore operation in Active directory. Applying updates and configuration changes to servers. Monitoring the Exchange queue and analyzing to resolve the issue Work Related Training & Certification Page 3
Completed Institution Training / Certification 2014 Comet Info Systems Training on VM Ware & Hyper V Administration 2013 HCL COMNET GOOD Administration Training 2012 Comet Info Systems Microsoft Certified IT Professional (Enterprise Messaging Administrator 2010) 2010 Comet Info Systems Microsoft windows Servers 2003 Administrator (MCSA) Education Summary:
2011-2013- Master of Science (IT) from Annamalai University.
2011-Bachelor of Computer Applications – (Tamil Nadu Open University, Chennai)
2006- SSLC from Govt Boys High SCHOOL -(State Board of Tamil Nadu) Page 4