Laura Tyrie Flat 1/1, 15 Drive Road, Glasgow, G51 4AE 0758 007 8118 – firstname.lastname@example.org Experience Supervisor Cosmo Restaurant, Sliverburn, Glasgow, November 2014 to present
Greeting of customers.
Taking drinks orders and running the drinks.
Explaining on how the restaurant operates.
Checking back on the customer making sure the customers are satisfied with their food and the service provided.
Clearing and cleaning the table and setting up for the next customer.
Answer inbound calls and make booking reservations.
Taking payment of customer and making sure they enjoyed their time at Cosmo Restaurant.
Serve alcohol in the bar.
Stock check of bar, cleaning products and sweets for the desserts section.
Ordering of stock.
Answering customers email enquiries and deal with any complaints.
Cash up after lunch or dinner.
Open and close the restaurant. Assistant Property Manager Redpath Bruce Property Management, Glasgow April 2014 to 10th August 2015
Responding to calls, emails and letters from property owners/clients on a daily basis.
Working as a team to manage repairs to developments - liaising with contractors.
Ensuring a high level of service to clients via telephone and written correspondence.
Sourcing quotations, contractors and information.
Liaising with owners in relation to any queries with regards to account charges.
Communicating effectively with owners associations. Handling any complaints in a professional manner.
Chasing payments & debt, setting up direct debits and payment plans. All associated property administration, filing and database management.
Taking payments for invoices.
Building up good working relationships with contractors, colleagues and management.
I Manage 287 units. Laura Tyrie Curriculum Vitae 1
Assistant Property Manager Edzell Property Management, Glasgow Transferred by TUPE to Redpath Bruce Property Management on 4 April 2014 December 2013 to April 2014
Answering all inbound telephone calls regarding factoring repairs, factoring queries also some accounts calls.
Instruct minor repairs.
Mandating high end repairs.
Contacting contractors to ingather quotations for repairs and job updates.
Updating the owners by telephone, email and letters regarding their properties.
Corresponding with solicitors regarding sales of property.
High standard of customer care which with a view to resolving their issues with the minimal of conflict.
Taking payments for invoices and mandates.
General office duties such as filing, photocopying etc.
Franking of outgoing mail.
Updating the bank lodge payments. Reception / Switchboard / Administration McConnell Chartered Surveyors, Belfast June 2007 to November 2013
Reception duties which included greeting clients signing in and out of the building and arranging refreshments.
Telephonist duties which included answering and recording incoming calls and checking the answering and recording incoming calls and checking the answering machine each morning, (the make of the switch board is meridian and then changed to Avaya).
General office duties which included distributing and dating faxes, photocopying & faxing when required, back up administration support and updating the transfer file database.
Frank and record outgoing mail. Responsible for booking meeting rooms and car pool diary.
Copy type, make up brochures for properties. Front Of House – Part Time Maggianos, Victoria Square, Belfast September 2008 to April 2009
Greeting of customers.
Taking food and drinks orders.
Collecting payment from customers and generally making sure the customers are satisfied with their food and the service provided. Sales Assistant – Part Time Dunnes Stores, Belfast November 2007 to December 2007
Operating the cash tills.
Ensuring there is nothing on the shop floors and tidying the shop at the end of the shift.
I also worked in the customer services department. Laura Tyrie Curriculum Vitae 2
Office Assistant, Reception/Switchboard, Post Room, Accounts Abbey Insurance Brokers Limited, Carrickfergus October 2005 to June 2007
Reception cover, open and date incoming post.
Ensure there is adequate stationary within the other offices.
Frank and record outgoing mail.
Helped out in accounts for a couple of months.
Assistant to administration staff. Education February 2013 Personal Licence Training Limited Scottish Certificate for Licensed Premises Staff 16 Units 2010 – 2011 Belfast Metropolitan College OCR Text Processing (Business Professional) Word Processing - Level 2 Grade – Pass June 2005 East Antrim Institute of F & HE Jobwise 6 Credits at Level 1 2004 – 2005 Newtownabbey Institute OCR Text Processing Text (Basic) and Word (Basic) Processing Level 1 Grade – Distinction May 2002 Chartered Institute of Environmental Health Food Hygiene October 2001 Merit Health and Safety Services Manual Handling January 2011 Elite Training Introduction of MS Word 97 November 2000 Manufacturing Training Department Fine pitch soldering November 1996 Chartered Institute of Environmental Health Food Hygiene August 1997 East Antrim Institute of Further and Higher Education, Newtownabbey Campus Catering and Hospitality – Level 1 1991 – 1996 Hazelwood Integrated College, Belfast 4 GCSE, English C, Maths C, French E, Science F Laura Tyrie Curriculum Vitae 3
Computing I am PC literate and I am currently using, Laserfiche, Serif Page Plus, CPL Residential Properties Systems Management, Sage 50 Accounts 2013, Microsoft Excel, Microsoft Word and Microsoft Outlook, Rosemary. Interests I am a capable and confident person with proven ability in multi-tasking. I am equally capable and confident to work as part of a team or on my own and know the importance of customer service o f being open and honest with customers and delivering on the promises made to them. I regularly set myself personal goals which I always strive to achieve. I am a forward thinker and focused and have a high sense of self discipline. Full clean driving licence up to category C. References References are available on request. Laura Tyrie Curriculum Vitae 4