Curriculum Vitae Jackie Ewing Jackie Ewing, Jackie.email@example.com Profile I am a Qualified Financial Advisor who is highly motivated, pro-active, positive and results focused. I am a natural leader with excellent interpersonal and communication skills. I have a proven passion of achieving goals and flexible attitude to work in new environments with a passion to learn new skills. Key Strengths: Relationship building and development Sales orientated with good business acumen Results focused – delivering through others Strong Leadership abilities Employment History April 2016 – Present Bank of Ireland DCU Branch Manager Manage a Branch of Bank of Ireland Monitor and drive the Profitability of the Branch Lead, motivate and coach a team of staff Interview new entrants to Bank of Ireland and also existing staff for internal positions Develop strong internal and community networks in the local area Build, maintain and develop relationships with key stakeholders Nurturing, encouraging, challenging and training staff Provide vision, leadership, regular communication and mentoring support to team members to promote employee development and maximize team performance Lead and manage organizational change in the Branch so employees foster and implement change initiatives in line with Retail strategy Review and monitor regulatory and compliance frameworks to ensure the business adheres to agreed Group standards and controls covering systems, processes and procedures Ensure that the credit reputation of the business is protected and adequately represented in order to secure ongoing support for key credit/risk initiatives Oversee the day-to-day management of the Branch to ensure delivery of business objectives through most efficient means, including the promotion of Channel Integration to optimize customer adoption of phone online and self- service channels
November 2014 – April 2016 Bank of Ireland Blanchardstown Sales Manager Provide professional advice to customers and contribute to overall branch income Conduct performance 1/1’s weekly, ensuring high performers are stretched through succession planning & address underperformers Consistently develop Support and Coach Frontline branch staff on an ongoing basis to maximize number and quality of referrals Develop the team of advisors through effective sales meetings, coaching and observations Provide ongoing support to Branch Manager & feedback on all areas of the business Key stakeholder in the local community through development of schools & BAW Organize Business development Events in conjunction with Branch Manager Management of the resourcing/people plan for branch jointly with Manager Naturally act up for Branch Manager in her absence Support Business Centre staff with their customer needs Training new entrants on all areas of our business Delivery the Junior Achievement, Learn to Earn Programme with 2nd level schools December 2012 – November 2014 Bank of Ireland Intel Business Advisor Manage the day to day running of the branch Manage 2 other staff members Business development for the branch Ensuring Bench marks where managed and met Training new staff Supporting Leixlip Branch Involved in Vista programme in which my team presented to John Keegan and Liam Mclaughlin Organize internal promotions and events May 2010 – Dec 2012 Customer Advisor/ Business Advisor Fully organized an ran the student Campaign for 2 years, including managing the external staff that were hired to help Covered the Business Advisor Role fully for 4 months while the Business advisor was out sick Progressed my knowledge of Mortgage Business and application process Was involved in Business development within the community and built excellent relationships with Local Business’, credit union and the College.
Was looked to as a senior member of staff, helping new entrants and trusted by Branch Manager March 2007 – May 2010 Customer Service/ Advisor Welcomed Customers Dealt with Complaints Involved in the sales process and referring sales Progressed my learning though taking customer meetings and dealing with financial needs of customers Involved in school Visits Third Level Education 2016 Professional Banker (Level 8) – Currently studying 2014 QFA, Institute of Bankers (Level 7) 2000 Diploma in Science, Health Studies (honors), CIT, Northern Ireland Additional Training Computer skills - Proficient in MS packages including Word, Excel, PowerPoint and SharePoint. Achievements - Customer service official of the year 2008 - Chosen to participate in the VISTA Programme (Talent Progression Programme) in which our team presented to John Keegan and Liam McLaughlin (CEO of Retail) - Shortlisted for Mortgage Advisor of the year 2014 - Chosen for BAYB Ambassador Programme