6. 最新テクノロジーを利⽤したアナリティクス データの分析 IoTデバイス データの可視化 Time Series Database IoTクラウド IBM Analytics Analytics For Hadoop Warehouse お客様データセンター cf tool Embedded API Reporting Session 7. Bluemixではじめるアナリティクス SoR Bluemixのサービスを活⽤してアナリティクスのための最新のテクノロジーを SQL DB Cloud Integration 簡単に利⽤。即座に分析を開始。 Bluemix DevOps Salesforce
Root cause is an IBM Generally Available Service - If a ticket is opened and the root cause analysis determined that this is a defect in the IBM provided Generally Available service, the ticket will be provided attention based on the severity set by you.
Root cause is an IBM Beta Service- IBM will release services that are classified as Beta. This helps the development and marketing teams assess the value of the service in the market and make adjustments before making the service Generally Available. If a ticket is opened and the root cause analysis determines that there is a defect in an IBM provided Beta service, then IBM is not obligated to provide a fix. Additionally, the ticket would be handled with a severity 3 or 4 where applicable.
Root cause is a Third Party Service - Third party services are provided by vendors outside of IBM. They can be provided by individual software entities, partners or ISVs. If a ticket is opened and the root cause analysis determines that there is a defect in a Third Party Service, then IBM is not obligated to provide a fix. Additionally, IBM will provide a “warm hand off” of the ticket to the third party service provider and can work with that provider to share analysis if needed.
Root cause is an Open Source or Community Service - Open Source or Community services are provided by open source communities outside of IBM. If a ticket is opened and the root cause analysis determines that there is a defect in a Community Service, then IBM is not obligated to provide a fix. Additionally, IBM will close the ticket and refer the customer to the community or forum for support.
Root cause is an Experimental Service – IBM will release services that are classified as Experimental. These services may be unstable, change frequently and may be discontinued with short notice. Services identified as Experimental will be supported via our Bluemix forum only.