Obtain a challenging leadership position applying creative
problem solving and lean management skills with a
growing company to fulfill the vision of the company.
• EXPERIENCE CUSTOMER SERVICE RELATION OFFICER (SALES)
JPB INTERNATIONAL SERVICES PTE LTD 2015–Present
Attend to clients' enquiries via walk-in and phone.
Arrange and conduct interview between client and worker.
Achieving sales target and do service follow-up with all of
clients and give advice regarding worker’s issue.
Educate client regarding rules and regulation of employment
Handle administrative work pertaining to clients. Familiar with MOM rules and regulations.
PT PANCA EKA BINA PLAYWOOD INDUSTRY 2012–‘14 Certified Bachelor of Business
Daily inputting of sales and purchase invoice and developing Management (First Class
weekly & monthly financial reports showing analysis of Honors) with more than four
financial accounts. years of combined experience
Processing of sales invoices, control of authorization and in front liner, finance assistant
payment of purchase invoices. and sales consultant. I am a
Reconciliation of sales ledger accounts, general ledger proactive individual and team
maintenance purchase and sales ledger data entry. player who thrive in a
Updating and entering journals for sales revenue and other challenging environment. I
transactions. am reliable, hardworking,
Liaise with HR regarding new hires, terminations, friendly and eager to learn
remuneration and conditions of service. new things improving my
Coordinating and managing of the entire payroll function. skills and abilities and
Such as: calculation, reconciliation and payment of monthly broaden my exposure.
salary and bonus.
Managing Employee Benefit programs (medical and travel
L fee). anguages
Maintenance of staff records, filing & archiving invoices,
English statements and correspondence.
Malay Preparing and delivering capital expenditure plans.
Hokkien BANK TELLER
PT BANK CENTRAL ASIA, TBK
2010 - 2011
Offering excellent customer service in accordance to
company standard. Blk 256B Sumang Walk
Receiving and processing all incoming payments.
Handling of bank transfers (cash, cheque and bilyet giro)
#02-627 Singapore 822256
including overseas transactions, deposits and clearance.
+65 9087 6017
Ensuring that the cash drawer and bank report is balanced at
all times. VN-Zen@hotmail.com
Handling all Cashier related enquiries from clients either in
person, by phone or email.
EDUCATION Bac helor of Business Management STI E Persada Bunda University (7 August 2010 – 27 June 2013) GPA: 3,78/4.00 Gra duated with First Class Honors
CERTIFICATION Basic Teller Performance and Services by Bank Central Asia Pte Ltd CEI KAH with EFMA course by Grace Management & Consultancy Services Pte Ltd CEI BASIC with EFMA Certificate by NTUC Learning Hub
IT SKILL • BMC B C MC ontrol D f C or ontrol D f z or /OS z (F /OS ( or F ba or nking ba ) nking) • Microsoft Office Word Microsoft Office Word • Microsoft Office Excel Microsoft Office Excel • Microsoft Office Power Point Microsoft Office Power Point • Paint
Captain of The Girls Basketball Team in Senior High School Delegating players’ responsibilities on their role in the team. Acting as a role model for the team members and assess individual’s strength to bring out the best combination for the team in training and competition.
Head of Student Council Senior High School in Sport Committee
Organizing and running school wide sports events in promoting healthy lifestyle. Taking part in the preparation and running the annual sport activities in school.
Te acher’s Assistant in Tzu Chi Education Team To guide the students in their development of a good and virtuous behavior.
To teach students self discipline, respect and love for themselves as well as others.
Secretariat Role for University Seminars Event
Prepare correspondence, reports, and materials for meeting and presentation.
Equipped with attention to details, excellent organizational skills and corporative work with one another.
Knowledge in Microsoft and good keyboard skill.
Dynamic Student Representatives
Working with lecturer in determining and organizing interesting ideas for monthly educational activities such as theme for the event, games, logistics, food and drink. Providing input, proposing changes to procedures or structures to be aligned with student feedbacks and hence, improving learning experience in the class.
ACHIEVEMENT Achieved perfect score (100) in employee’s service level survey at Bank Central Asia as a Teller by mystery shopper. Won 1st prize for the most creative theme design for annual teambuilding activity at Bank Central Asia on a regional level. It was showcased on large banners during company event to welcome employees from all branches in the city. Nominated top ten girl basketball players in DBL (Development Basketball League) competition 2010 in regional level.
Obtained merit achievement from Ascend The English Professional at graduation day. I was awarded as The Best Progress Student at IELTS class 2014.