CRISANTO DELATOR JR. Flat 305, Burj Al Nahda Dubai, United Arab Emirates +97155 3011699 CRISANTODELATORJR@YAHOO.COM JOB SUMMARY: - Solid supervisory experiences in transport , retail and customer focus operations. - Well train on emergency situation and rendering world class customer service. - Excellent in written and oral communicatiorn, salesmanship, organising/ planning, Well verse in computer system. - Professionally hardworking, loyal and self motivated. WORK EXPERIENCES: Car Park Controller Serco Dubai Metro – Middle East Dubai, United Arab Emirates February 2011 to Present Duties & Responsibilities: •Allocation and management of resources. •Ensure that all car park services are carried out in timely, accurate and efficient manner in line with relevant performance target. •Provide effective communications and information with internal and external in an efficient and timely manner. •Undertake inspection and audits on a routine and ad hoc basis, Manage lost property. •Assist passengers and customers with special needs and accessibility requirement. •Meet and greet customers and provide a high level of customer service. •Perform shift and emergency duties when required. •Perform and carry out other duties as instructed / directed by the Station Master, Operation and Transport Interface Manager or Operation Director. •Technical, Financial and people Accountability . Manage and motivate car park operation staff with an aim to meet the committed performance target of car park operations. Main Achievement: - Work as Station Agent for 4 month and promoted as Car park Controller. - Maintain the objective of Dubai Metro as the safest and most reliable transport to all. - Minimize the incident and accident by reporting related to safety. - Rendering world class customer service and implement HSQE philosophy of Dubai Metro. Station Agent
Serco Dubai Metro – Middle East Dubai, United Arab Emirates September 2010 – January 2011 Duties & Responsibilities: - Rendering world class customer services, Securing safety of the passenger. - Selling ticket/cards, cash float, attending queries of passenger on map of Dubai. - Monitor and report any abnormalities / fault within the station. - Coordinate with station master, contractor, ambulance, Dubai police and Civil Defense Department in any emergency situation. - Perform and carry out other duties as instructed / directed by Station Master. Retail Sales Officer / In-charge Eros Electricals - Badri Group of Companies Dubai, United Arab Emirates December 2006 – December 2009 Duties & Responsibilities: - In-charge of overall operation of the showroom, attend meetings, trainings and seminar. - Making monthly sales and petty cash report, Cashiering, Ordering and Receiving of stocks. - Assists and attending customer needs, queries/complaint and makes decision making. - Making daily and monthly inventories, salesmanship, and merchandising. - Update email in the system, Coordinate with Co-employee and hitting monthly sales quota. - Follow company rules and policies. Main Achievement: - Became a Store In charge in a span of 1 year working as Retail Sales Officer. - Handling 3 stores as Store In charge without discrepancy and clear records. - Increase the monthly sales of store by 10% from its previous sale record. Store Officer In- charge Cellway Technologies Quezon City, Philippines January 2003 – December 2006
Duties & Responsibilities: - In charge in Managing store personnel. - Cashiering, Ordering and Receiving of stocks - Making Sales report, monitor inventory and merchandising. - Handling customer complaints in a professional manner and makes decision making. - Salesmanship, hitting sales quota and administrative work. Main Achievement: - The store became the most visited store in the mall due to excellent customer service and complete array of electronic product. - Assist the management in recovering financial losses from previous management. - Minimize customer complaint by providing quality customer service. Branch Supervisor
Multi Allied Int’l. Corporation Makati City, Philippines June ’99 – January ’01 Duties & Responsibilities: - Supervises sales utility clerk, cashier and technician. - Monitor daily, weekly and monthly inventories. - Merchandising, salesmanship, sales quota targeting. - Effective handling of client complaints and services. Main Achievement: - Manage the store in accordance with company’s standard. - Minimize complaint from customer by rendering excellent customer service. - Updated and accurate weekly and monthly report. TRAINING : Sony Ericsson – Dubai, United Arab Emirates – January 2008 (WE KNOW Training) Eros Electricals – Dubai, United Arab Emirates - December 2008 (Supervision Skills) Dubai Metro – Dubai United Arab Emirates – September to October 2010 (World Class Customer Service, First aid, Fire Fighting, PSD & Emergency) EDUCATION: April 1991- Bachelor of Science in Commerce Major in Business Management - Graduate University of Saint La Salle, Bacolod City, Philippines Member: Decision Maker Inc. Service Award (Decision Maker)
SPECIAL SKILLS: Computer Literate, Organizing, Planning, Salesmanship, Customer Service and Public Relations.