SCENARIOS WEB ANALYTICS VISION & STRATEGY INTERACTION DESIGN IMPACT MAPPING USER RESEARCH BUDGET PLANNING USABILITY TESTING
THE UX TOOLBOX
IMPACT MAPPING & CONCEPT MODELING
USER RESEARCH & PERSONS
LENA, WORK AS A COST CALCULATOR “Tvättning av data tar 75% av min tid vilket jag vill lägga minst tid på”
LENA, WORK AS A COST CALCULATOR DESCRIPTION! Lena works as a cost calculator in Mimmi. Most of the time she uses Mimmi 6-8 hours a day but some periods there she only uses the system 2-3 hours a day. Mimmi is here primary tool at Fritidsresor. Lena sits in an open landscape with two screens, one to add information and one to compare and read from other systems. She is often frustated over the slow performance and that the import of data from other system is less than good. She sais “I spend 75% of my work cleaning data and 25% on cost calculation which is my main work”. SPENDING MOST TIME ON Ò Import of contracts, cleaning data and adding Ò Cost calculating for new seasons! information manually! Ò Changes in contracts means changes in the cost Ò Adding information about hotels and flights! calculation WHAT WORKS OK Ò It works good in general! Ò Copy & paste in Mimmi and to Excel! Ò The calculations works as expected! Ò It works ok with keyboard! Ò All info on one page to get an overview!
LENA, WORK AS A COST CALCULATOR WHAT WORKS LESS GOOD Ò The system have slow performance, bugs and crashes Ò Lots of needed information are in other systems! now and then! Ò Lots of calculation, analyzing are done in Excel and on Ò It’s hard to get an overview of the changes paper! made and what impact they have made! Ò The system is inflexible and can’t handle exceptions well! Ò You have to save the data to get an cost, you cannot Ò It’s easy to make errors and mistakes as the interface is preview or undo! complex and not forgiving! Ò You always have to start from scratch when there is a Ò You can’t compare seasons in a good way! new season. Even if the information is the same.! ! Ò Lots of information needs to be added manually and ! repeated times! ! Ò Contract changes are hard to spot and generates lots of ! work! Ò You can’t merge contracts! SYSTEMS NEEDED TO THE DAILY WORK Ò TPG! Ò COINS REPORTER! Ò PUBLIC WEBSITE! Ò APOLLO PORTAL! Ò DATA WAREHOUSE! Ò FDB2! Ò CRS! ! Ò EXCEL! ! Ò COINS! ! Ò CSQ! ! Ò GOOGLE!
ECO SYSTEM & SERVICE DESIGN
POSITIVE TIVE NEGA WEB MAIL MOBILE WEB TELEPHONE SERVICE
COMPANY 1 COMPANY 2 QUALITY PERCEPTION 8 7 EFFICIENCY 5 9 SATISFACTION 8 9
PHOTO BY K2_UX
10 000 2 000 JAN FEB MAR APR MAY
INTERACTION DESIGN WIREFRAMES, SKETCHES OR WEB PROTOTYPES
”14 onödiga knapptryckningar gånger 2900 ärenden = 40 600 onödiga knapptryckningar. Och de 2900 är bara en liten del av de rapporter som skickas till a-kassorna från Arbetsförmedlingen.” -javlaskitsystem.se